CGIMMO help centre

Tenant portal guide

View your leases, payments, documents and service requests.

1

Sign-in and profile

Sign in with your email and password, complete the CAPTCHA, then check your contact information in Profile.

2

Documents and lease

Open Documents to view published leases, payment receipts, RL-31 slips, notices and other files.

3

Payments and receipts

The Payments page shows transactions linked to your file. Each published receipt is also available in Documents.

4

Service request

Create a request, choose its priority and follow its status.

5

Sign a lease

Open the personal link received by email, read the complete PDF, add your initials and signature, accept the consent, then download the signed lease and its evidence.

6

CGIMMO assistant

The assistant can answer common questions about your lease, payments and documents.